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CRM Systems Business Problems:Solved!
21CRM has adopted the mantra of "Business Problems solved" to express our desire
to help create solutions for businesses that come to us for assistance.
Business problems can come in many forms, some of which are quite apparent,
others which only pop up when unforeseen events occur.
Ask your self if you have encountered any of the following problems:
- Difficulty finding new staff?
- Is your business technology one
solid system, or a patchwork of various packages which don't share information or
allow easy analysis?
- Are staff happy using your present system?
- Do you know your customers well. If you do a secret shopper test on your
organization, do you find interactions to be pleasant, or do you feel like a
number?
- Can you get a report on what you want on the fly, or is it on a schedule?
- Have you ever lost a salesperson who left with all of your contacts under their arm?
- Do you know your customers?
- Customer feels like a number
- Accounting, marketing sales and customer service don't work together,
technologically or on a day to day business: cooperation not in place,
information not shared.
- Need more phone based staff, but can't afford it
- Know there are many things a customer would be happy to do on their own
on the internet, but don't know where to start
- Sales doesn't know how much inventory is in stock
- Customer service don't have all the information they require to provide
the best customer service
- Sales staff don't follow a methodology for selling, and leads and
prospects are being denied
- You have logistics information, and don't know how to tap into it from
other areas
- Lots of customer information, but can't analyze it easily or on the fly
- Need to enhance sales, but can't find another decent salesperson for
your team
- I have information, but can't analyze it properly to see buying patterns
and cycles accurately to capitalize on
- I have people running around and think they are working hard, not
working smart due to the buiness process
- I have consultants billing, and can't match their efforts to the proper
project easily or reliably
- I have a paper process in place that costs a great deal in time, money
and missed opportunity
- I want a full customer record on the screen detailed with information
needed by the person in that position
 We can help.
As seen above, business problems can run the gambit, from minor irritations to
huge issues which can cost large amounts of money. We understand that a
business is not a collection of random people, desks, a water cooler and
cute plants randomly moving towards a general goal.
A business is a collection of people motivated by their own self interest to
serve the companies self interest. CRM Systems can help move everyone towards serving the customer in the best manner possible to increase profitability.
CRM Systems has enjoyed tremendous success implementing CRM Systems into companies like yours due to many
factors:
1. We believe a CRM system is not simply a software installation, A CRM
implementation is a new process for your company achieved through careful analysis
of the company by it’s functional parts and processes prior to any action being
taken
2. We can custom modify CRM software to configure the software to the solution,
not have to change the new business process to fit the software.
3. Our experience in business and the theory behind successful CRM
implementations
(please read 5 minute crm overview) allows your company to draw upon our
expertise to help re-define your present processes and ensure more effective
business flows resulting in greater customer service, and most importantly a
high return on investment
4. Each project is mapped out in precise detail after careful analysis and
review prior to the project commencing. You know exactly what services and
software you shall receive from us, and the goals behind the project
5. CRM is a better way of doing business. CRM implementations, despite their
promise, can and do fail. We believe that staff involvement from the
initial meeting is paramount to ensure each member your team feels they have
contributed to the overall change the implementation of a CRM system will
entail. The big bang theory of bringing in a new “way of doing things” without
staff involvement does not work. A CEO will not deeply know the failings of a
legacy system and shortcomings of a particular process as well as a CSR dealing
with a jury-rigged system on a daily basis. Part of CRM is to investigate the
way of doings from the bottom up and top down. You do not want to automate bad
business processes, but automate and enhance the best business processes.
CRM Systems takes an organic approach to implementing CRM. We don't
view it as a install and forget operation. We take an organic approach
with each implementation to talk to key players in the organization and weave
everyone's needs into a solution to blanket your business in the perfect
solution
"The first rule of any technology used in a business is that
automation applied to an efficient operation will magnify the efficiency. The
second is that automation applied to an inefficient operation will magnify the
inefficiency."-- Bill Gates
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